Customer Service

We are a small Franciscan publisher, and every question reaches a real person. Here are answers to the questions we hear most.

Contact us

Call 317-900-3722, email jeff@taupublishing.com, or write to Tau Publishing, LLC, 13990 Colville Circle, Carmel, Indiana 46033.

Your name Email Order number (if you have one) How can we help?

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Shipping

• We ship within the United States only.
• Orders ship within 3 days. We typically ship individual orders by USPS Media Mail or Parcel Select. Please allow 7–10 business days for delivery.
• Shipping is a flat rate, shown at checkout.

Damaged or defective items

Our books are printed on demand, so we do not accept returns, except for damaged or defective merchandise. Please contact us within 3 business days of receiving your order to report any damage, and we will make it right with a replacement or a credit. A photo of the damage helps.

Ebooks

• Getting your ebook: after you pay, we email you a personal download link. Download the file to your computer, tablet or phone. The link expires after a while; if you need it again, contact us and we will send a new one.
• EPUB or PDF? EPUB adjusts to your screen and text size and is best for e-readers and phones. PDF keeps the exact printed pages and is best for reading on a computer or tablet, or for printing pages for study.
• Kindle: Amazon's free Send to Kindle service accepts EPUB files. Open amazon.com/sendtokindle in your browser, sign in to your Amazon account, and drag the EPUB file into the window, or email it to your Kindle's Send to Kindle address. The book appears in your Kindle library within a few minutes.
• iPhone and iPad: tap the EPUB file and choose Books. Android: open it in Google Play Books. Kobo and Nook: copy the EPUB onto the reader with its USB cable.
• Ebooks are for your own personal use. Because they are delivered right away, ebook sales are final; if a file will not open or is damaged, contact us and we will replace it.

Orders and payment

• We accept PayPal and all major cards through PayPal; you do not need a PayPal account to pay by card.
• You will receive an order confirmation by email. Indiana sales tax is added where the law requires it.
• Have a promo code? Enter it at checkout.

Our emails

Our emails bring news of new books, Franciscan feast days and our specials. You can unsubscribe at any time with the link at the bottom of any email.

More

Bookstores and gift shops: see Wholesale. To help keep Franciscan books in print, see Support Tau Publishing. Our policies are in the Terms and Conditions and the Privacy Policy.